On being a bad manager – Signal v. Noise: "Great managers help fill the gaps so no one has to jump over a chasm to come to a conclusion. It takes a while to get good at even seeing the gaps. Then it takes even more time to get good at filling them.
“I had no idea they’d react that way” are the words of an inexperienced manager. Good managers are rarely surprised at how people react. And the only way to eliminate surprise is to have seen it all before. And a honed sense of empathy. That takes living it. Books, classes, and simulations won’t get managers there."
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